FAQs
What is the custom order process?
1. Custom Quote: We begin by providing you with a personalized quote for your custom product. Once you receive the quote, you'll also find a payment link to securely complete your order.
2. Approval and Payment: After reviewing, signing, and dating the quote, please make the payment via the provided link. Once payment is confirmed, we can proceed with the design phase.
3. Design Process: Your specifications are shared with our design team, who will create a detailed design based on your vision. You can request as many revisions as needed to ensure the design is exactly what you want.
4. Final Approval: Once you're completely satisfied with the design, we send it to you for final approval.
5. Production: After approval, your order enters the production stage, where our skilled craftsmen bring your custom piece to life, carefully handcrafted to perfection.
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary depending on your location.
Can I cancel or modify my order after placing it?
If your order has not been processed, you may be able to cancel or modify it. Please contact our support team as soon as possible.
How long does shipping take?
Shipping times depend on your location and the shipping method chosen. Typically, it takes 3-7 business days for domestic orders and 7-14 days for international orders.
What are the shipping costs?
Shipping costs vary based on your location and the size of your order. You can view the shipping charges at checkout.
What should I do if my package is lost or damaged?
If your package is lost or arrives damaged, please contact our customer service team, and we’ll assist you in resolving the issue.
What is your return policy?
We accept returns within 30 days of delivery for most items, provided they are unused and in their original packaging.
How do I initiate a return or exchange?
Contact our customer service team to initiate a return or exchange. They will provide you with further instructions.
Do I have to pay for return shipping?
Return shipping costs are usually the customer’s responsibility unless the product is defective or we made an error.
Can I customize products?
Yes, we offer customization on certain products. Look for the customization options on the GET A QUOTE page.
How do I update my account details?
Log in to your account, go to the “Account Settings” section, and update your information.
